Tuesday, February 06, 2007

Full Tilt Poker Steps Up!!



Full Tilt Poker's online support doesn't cease to amaze me. After they had server problems a couple of days ago, where I am sure thousands of people lost some of their money in the middle of a hand, will be compensated. It also makes me wonder when a crappy-dappy site AP (Absolute Poker aka Abysmally Piss-poor) or Poker333 isgonna step up to mend an error...

From FTP:

As you may be aware, we suffered a system outage at 11:56PM ET on Sunday, February 4th that forced us to suspend game play on our site for several hours. We have now completed our reconciliation process, and we have made the following adjustments to your account:

If you were sitting at a real money ring game at the time of the outage, any money you had at the table has been returned to your account.

If you were registered for, or were playing in a tournament that was voided during this period, your account has been restored in accordance with our tournament rules.

In addition, and as our way of apologizing for the inconvenience this outage caused, we will credit your account with an extra $50 within the next 48 hours.

If you have any questions regarding the status of your account, please contact us at support@fulltiltpoker.com.

Thank you for your understanding and we look forward to seeing you at the table.

Sincerely,

Full Tilt Poker

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